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Please note, please confirm the following information before you proceed with your return:

  1. Please ensure that your purchase was made on this website or was approved to follow these instructions, as returns are only applicable to purchases made on this site or return requests that have been approved.
  2. Confirm that the items you are returning is an OZWEAR UGG product and not from another brand.
  3. Make sure that you are submitting the return or exchange request and post the items within 30 days of receiving your order.

Please check the attached to this message an exchange and return request form by the following link:

Click here  ➛ Exchange and Return Request Form 

If you need to change the size or color of your order, or if you wish to return the items for a refund, please fill out the form and return the items to us in their original condition, including the original packing slip. If there is no packing slip and you cannot print the form, please include a note containing all the information from the form. Once we receive the returned items, we will promptly process your request by sending you the exchange items or issuing a refund.

Please keep in mind that we may be unable to exchange items for a larger size if the largest size is already ordered or if the requested size is out of stock. If this occurs, we will issue a full refund upon receiving the returned items.

Please keep in mind that if you are returning items due to sizing issues or a change of mind, you will be responsible for the return postage costs, and we will cover the costs of the second delivery if an exchange is needed.


Our return address is as follows:

OZWEAR UGG - Online Department

22 South St, Rydalmere, NSW 2116


Alternatively, you may visit our warehouse during trading hours (Mon-Thu 8:30-16:00 and Fri 8:30-14:00) to change your size.


You can also find the location of our warehouse on Google Map at the bottom of the page.




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