Please check the attached to this message an exchange and return request form by the following link:
Click here ➛ Exchange and Return Request Form
If you need to change the size or color of your order, or if you wish to return the items for a refund, please fill out the form and return the items to us in their original condition. Include the original packing slip, or if there is no packing slip, include a note containing your order information and the request form. Once we receive the returned items, we will promptly process your request by sending you the exchange items or issuing a refund.
Please keep in mind that we may be unable to exchange items for a larger size if the largest size is already ordered or if the requested size is out of stock. If this occurs, we will issue a full refund upon receiving the returned items.
Please keep in mind that if you are returning items due to sizing issues or a change of mind, you will be responsible for the return postage costs, and we will cover the costs of the second delivery if an exchange is needed.
Our return address is as follows:
OZWEAR UGG - Online Department
22 South St, Rydalmere, NSW 2116
Alternatively, you may visit our warehouse during trading hours (Mon-Thu 8:30-16:00 and Fri 8:30-14:00) to change your size.